RETURNS POLICY

Damaged or Faulty Item

If your item is damaged or not performing to your expectations please contact us within 30 days of receiving your item.  We may ask for a photograph of the item before issuing you a refund/replacement item. We will happily refund any postage costs for damaged or faulty items.  

Change of Mind 

We accept returns on all products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to 23 Bridge Street, Deagon, Qld, 4017. For change of mind we do not refund delivery costs.

Return Timeframe

Please contact us within 30 days from the date you received your item. We will process all returns within 5 days of receiving them.

 

POSTAGE & DELIVERY

The majority of our stock is kept on hand ready to be sent out on the same or next business day.

Bigger bulkier items & special orders are sent to you straight from our suppliers. We will let you know via email if any of your items are arriving separately and send you the appropriate tracking numbers.  

Handling Time

We endeavour to have your items shipped within 1-3 business days after receiving payment.  The majority of our stock is kept on hand ready to be sent out on the same or next business day. 

Delivery Time

Please allow 3-10 business days for delivery of your item after payment is recieved. On average our customers receive their orders in 3-6 business days, but factors like peak periods and rural locations can cause items to take a little longer.  

Postage Cost - Flat Rate Shipping

Our delivery fees are a flat rate of $8 AU for orders up to $79.99 AU within Australia. For orders over $80.00 AU shipping is free within Australia. 

We ship the majority of our goods via Sendle Courier, but sometimes use Australia Post for more rural locations as the shipping time is quicker.   

Packaging

Reuse and reduce is our motto. We use recycled materials to securely pack your items so that they arrive safely to you.  We reuse everything we can here at Integrity Lane including packing supplies that we receive in the mail.  If we do have to purchase any packing supplies like envelopes and boxes, we endeavour to make sure they are made from recycled materials. 

 

 PAYMENT METHODS 

We accept the following payment methods:

- Credit Card (powered by Eway Australia)

- PayPal 

- Afterpay

-  Zip Pay

- Bank Transfer 

- BPay 

 

LOYALTY REWARDS - INTEGRITY LANE STEPS

Earning 

Upon registering an account on our website, you will be eligible to earn rewards (Integrity Lane Steps). For every $1 spent, 1 Integrity Lane Step is earnt.  There are many other ways to earn rewards, which are described in the following table. 

Rewards

Once you have accumulated 100 Integrity Steps you are eligible to redeem a $5 voucher, or keep your points to further travel up the levels to bigger rewards. When you redeem your rewards the coupon code will be displayed on screen and emailed to you.  Simply enter the coupon code upon checkout upon your next purchase. A detailed description of the rewards is in the table below.